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Privacy Policy

We’ll keep your data private unless you don’t get back from a trip at the time when you expect, then we’ll send it to your friends so they can find you. Small print below.

Effective Date: 5th October 2026

Friends Find Me ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application (the "App").

By using Friends Find Me, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect the following types of personal and usage information:

Account Information

  • Full name
  • Email address
  • Phone number (we text a code to it to check it is yours)
  • A profile photo, if you add one

Signing in with Google or Apple

If you sign in with Google or Apple, we receive your name and email address from them. We never see or store your Google or Apple password.

Trip Information

  • Planned destination, departure time, and estimated return time
  • The type of activity, any trip details you type in, and the compass direction you are heading, if you choose one
  • Where you start the trip: your GPS location if you allow the App to use it, or a place you picked on the map, such as the start of a walk
  • Your GPS location at the moment you ask for help, so it can go in the text to your contacts
  • Health conditions (if voluntarily provided by you)
  • Emergency contacts, including their names and phone numbers, and whether each one has replied to confirm our test text

We do not follow your location during a trip. We record it only at the moments listed above, and while you record a track.

Tracks and Walk Reviews

  • Tracks you record, draw or import: the route (its points and heights), its length and climb, the name you give it, when you started and how long you walked, and the preloaded walk you were following, if any
  • When you record a track, the App collects your location at regular intervals for as long as the recording runs, including while your phone is locked or the App is in the background. Recording stops when you stop it.
  • If you book a recording to start with a scheduled trip and allow location "all the time", the App uses your location in the background only to start and run that recording. You can change this at any time in your phone's settings.
  • Walk reviews you write: your star rating, any note, and any photo you add

We never use your location for advertising.

Subscriptions

If you buy Premium, you pay through Google Play or the App Store, and they handle your payment. We never see your card details. RevenueCat, the service that manages subscriptions for us, tells us whether your subscription is active and when it ends, linked to your account.

If Someone Adds You as an Emergency Contact

We hold your name and phone number as they entered them. We send you one text asking you to reply Y, so they know our texts reach you, and we record your reply. After that you hear from us only about their trips: if they are overdue, if they ask for help, or to say they are safe when you may already have been alerted.

Feedback

If you send us feedback, we keep your message, your account and the App version. The App also opens an email to us with your email address in it, which you can choose to send or not.

Technical and Usage Data

  • Crash reports that Google Play and the App Store pass on to us, and error logs from our servers
  • Recordings of how you use the App, explained below
  • Device identifiers (codes that tell one device apart from another), your IP address (the address your phone uses on the internet) and basic technical information
  • Cookies (small files stored on your device) or similar technologies, where applicable

Session Recordings (Microsoft Clarity)

On Android and iPhone, we use Microsoft Clarity to record how the App is used: the screens you visit, where you tap and how you scroll, and heatmaps (pictures of where people tap most). This shows us where people get stuck so we can fix it.

  • Microsoft knows your account only by a one way code made from your user ID (a SHA-256 hash). It lets us follow one person's sessions from one visit to the next, and it cannot be turned back into your name, email address or phone number.
  • Recordings show the App's own words, such as menus and walk names. Your personal details are hidden on your phone before a recording leaves it: names, email addresses, phone numbers, SMS codes, your emergency contacts, and the things you type yourself, such as trip details, feedback and review notes.
  • The map does not appear in recordings, so your location is not in them.
  • Clarity collects the full IP address of everyone who uses the App, and Microsoft offers no setting to anonymise it.

Microsoft holds this data under its own terms. Its privacy statement is at privacy.microsoft.com/privacystatement.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To operate and improve the App
  • To manage your account and provide customer support
  • To notify selected contacts if you do not check in as expected
  • To send the other texts described in this policy, to you and to your contacts
  • To provide information to emergency services if requested in a legitimate safety context
  • To manage your Premium subscription
  • To show your trips, tracks, reviews and saved contacts back to you, including when you have no signal
  • To check review photos before anyone else can see them
  • To monitor app usage and diagnose technical issues

3. When We Share Your Information

We do not sell your personal data.

Your information may be shared under the following circumstances:

  • With your nominated contacts, if you are not back from a trip by the time you set. The first alert also includes any medical information you have added to your profile.
  • With your nominated contacts at other times: the test text when you first add them, the text sent when you ask for help (with your location at that moment), and a text saying you are safe if they may already have been alerted
  • With emergency services, in the event of a suspected emergency or if your safety is in question
  • With other people using the App, only in two ways: your star rating is counted into each walk's average rating, which everyone sees, and a photo you add to a review can be seen by other signed in users once we have checked and approved it. Until then, it is private to you. Your review note is not shown to anyone else.
  • With third party service providers who support our operations, including:
    • Supabase (data storage and backend services, meaning the servers and database behind the App)
    • Twilio (sends and receives the App's text messages, including verification codes and trip alerts)
    • RevenueCat (subscription management), and Google Play or the App Store (subscription payments)
    • Google and Apple (signing in, if you choose to sign in with them)
    • Cloudflare (stores our map tiles, the small squares of map the App downloads, and checks that people creating an account are not bots)
    • OpenFreeMap (supplies the base map tiles)
    • Microsoft Clarity (session recordings and heatmaps)

When the App downloads map tiles, the map services see your IP address and which part of the map was asked for, as any website you visit would.

All third parties are required to use your information only to provide services to us and are prohibited from using it for any other purpose.

4. Data Retention and Deletion

We keep your information for as long as you use the App. Nothing on our servers deletes it on a timer.

  • Your account, profile, emergency contacts, trips, tracks and walk reviews are kept until you delete them or delete your account.
  • You can delete a track or an emergency contact in the App at any time.

Deleting Your Account

You can delete your account in the App, from the Profile screen (Delete Account, under Sign Out) or from the Premium screen. This permanently deletes your account and everything in it: your profile, trips, emergency contacts, tracks, walk reviews and photos. It cannot be undone. If you signed in with Apple, we also ask Apple to cancel the App's access to your Apple account.

Deleting your account does not cancel a Premium subscription. If you have one, cancel it in your Google Play or App Store subscription settings, or you will still be charged.

If your version of the App does not have Delete Account yet, or you would rather we did it, contact us at shea@goodarchitect.com.au and we will delete your data for you. You may request deletion of your data at any time.

A copy of deleted data can stay in our hosting provider's routine backups until those backups expire, and is gone after that.

Data Kept on Your Phone

So the App works with no signal, it keeps copies on your phone of your profile, saved emergency contacts, tracks, walk reviews, recent trips, any trip or change still waiting to reach our server, and any maps you download. On a shared phone, each person's copies are kept separate and are never shown to anyone else who signs in. Signing out leaves them on the phone, ready for when you sign back in. Deleting your account removes them.

Uninstalling the App removes the copies it keeps on your phone. It does not delete your account or anything stored on our servers. To delete those, delete your account or contact us.

Service Providers

Microsoft keeps session recordings for 30 days and the summary charts built from them for 9 months. We cannot shorten this. Twilio and RevenueCat keep their own records of the texts and subscriptions they handle for us, under their own terms.

5. Data Security

Your data is stored on secure servers managed by Supabase. We implement industry standard encryption (which scrambles your data so it cannot be read without the right key) and access controls to protect your data from unauthorised access, alteration, disclosure, or destruction.

Access to user data is strictly limited to the developer/operator of the app.

6. User Rights

You may:

  • Request a copy of the data we hold about you
  • Request corrections to inaccurate or outdated information
  • Delete your account in the App, or ask us to delete your data

To exercise any of these rights, please contact us at shea@goodarchitect.com.au. We will respond within a reasonable timeframe.

7. Emergency Exceptions

If you do not return from a planned trip as scheduled, and where there is legitimate concern for your safety, we may share your trip details and last known location with your nominated contacts and emergency services, even without additional consent at the time.

8. International Data Transfers

Some of the services we use (such as Supabase, Twilio, RevenueCat, Cloudflare and Microsoft) may store or process data in countries outside of your own. By using the App, you consent to the transfer of your data to those countries, which may have different data protection laws than your jurisdiction.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the App or via email.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Good Architect Pty Ltd

Email: shea@goodarchitect.com.au